The Ottawa Regional Contact Centre Association or ORCCA is dedicated to the advancement of the contact centre profession throughout the Ottawa Region. ORCCA hosts regular meetings, workshops and other special events that enable the sharing of ideas, the enhancement of industry skills, and the opportunity to learn from experts about new developments and trends.

Please check Events Page for meeting presentations.

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2008 ORCCA Career Excellence Awards Gala Wednesday June 4, 2008, 5:30 pm
CLEO 156 Cleopatra Dr. Ottawa (off Hunt Club at Merivale Road)

Employee Satisfaction is a major factor in determining customer satisfaction Thursday May 15, 2008 - Nepean Sailing Club
Donna Miller, CEO Contact Centre Canada

Canadian Contact Centre Industry Strategy, Work Organization and Human Resource Management Report