About Us

The Ottawa Regional Contact Centre Association (ORCCA) is a not-for-profit organization engaged in the facilitation of networking opportunities for Contact Centre professionals in Canada's National Capital region.

Through a series of networking events, information sessions, site tours and workshops, ORCCA provides members with the opportunity to interact and discuss issues of current relevance to those in the contact centre industry. At general meetings, contact centre issues and information are discussed in round table and presentation formats led by guest speakers and facilitators.

ORCCA held its first official meeting on July 24, 1997 with approximately 25 of the region's contact centres in attendance. Since that time, interest in the association has grown to a current membership of approximately 150 companies and individuals and also attracts over 400 organizations many of whom participate periodically.

ORCCA operates on a volunteer basis. The executive team is composed of volunteers representing a cross-section of the Association's membership including contact centre managers and service providers.