The 6th annual ORCCA's 2009 Career Excellence Awards Gala was held on June 2nd at the Centurion Conference & Event Center.  This year's event was attended by over one hundred guests and was an evening to remember.  Special thanks to our sponsors including: ING Direct, MBNA Bank of America, Rogers, Circumfernce, Assurant Solutions, Bell Canada, CEAD FM, and Orbit Group.

Thank you to this years' guest speaker Antoine Casgrain, General Manager of the Contact Centres, St. Georges Bank who joined us all the way from Sydney Australia and CJOH ¡§C TV personality, Paul Brent, our Master of Ceremonies for the awards gala. Click Here for a copy of Antoine's presentation.

The ORCCA Awards for Excellence is our way of recognizing and celebrating the achievements of those star performers who have been singled out as being instrumental in helping their centres and organizations along the way in their quest to achieve business success.  It is an opportunity for our contact centre community to reinforce the types of best-in-class service that help our Contact Centres to not only achieve business objectives, but also to make it an even more rewarding industry in which to work.

For your listening pleasure EVERYONE'S A WINNER! by CCAD

Congratulations to all of the 2009 Award Winners!

ORCCA Contact Centre Award for AGENT Excellence

Stephen Adams - Convergys Canada
Karla Armstrong - OnPath Business Solutions
Marie-Claude Beauchamp - Assurant Solutions
Stefan Blouin - Convergys Canada
Raymone Childs - Sun Life Financial
Jacqueline Comeau - Bank of America
Cynthia Delorme - Convergys Canada
Zaman Fakruz - Convergys Canada
Mustapha Glig - ING DIRECT
Senait Hagose - Convergys Canada
Jennifer Jones - Assurant Solutions
Matthew Marino - Rogers Communications
Jane Molloy - City of Ottawa
Lise Nadeau - Assurant Solutions
Belinda Saunders - On-Line Support
Keiran Smyth - On-Line Support

ORCCA Contact Centre Award for SUPPORT Excellence

Sara Belanger - Assurant Solutions
Chandra Copeland - Bank of America
Fred Collette - ING DIRECT
Heidi Lee Fowers - City of Ottawa
Jacqueline Hebert - Sun Life Financial
Carol Taylor - Rogers Communications

ORCCA Contact Centre Award for MANAGER of the Year

Tyler Green - Bank of America
Nick Grosskleg - Rogers Communications
Ron Islam - OnPath Business Solutions

CLICK HERE  ORCCA's 2009 Career Excellence Awards Gala to view the Photos If you'd like to view them in 'slide show' format, simply click on the Slideshow icon that appears in the top right-hand corner of the webpage.