This is your opportunity to make your award submission glitter… and WIN GOLD!
Join us for our FIRST
Contact Centre Awards of Excellence Workshop

Our annual ORCCA Contact Centre Awards of Excellence have grown into one of the most prestigious celebrations in the National Capital Region.  

To help everyone get ready for the 2009 Gala, ORCCA is responding to feedback from past winners and participants and holding a workshop on how to prepare great nominations for your staff in all categories and for your contact centre.

This interactive session, scheduled for Thursday, February 26th, will include:

• A detailed description of the Awards and the qualities and competencies for each category;
• How to present your high-performing agents, support staff, managers and your contact centre more  effectively so your nominations stand out;
• How nominations for each Awards category are scored;
• Feedback from recent Awards Winners who will share what winning an ORCCA Award has meant to them and their organizations;
• A checklist for the submission process,what you have to do and by when;
• And, who to contact if you have questions.

The categories covered this year are Agent Excellence, Support Associate Excellence, Contact Centre of the Year and a new category, Contact Centre Manager Excellence.

This workshop will be led by Don Cormier, a member of the ORCCA Executive Committee; a Senior Consultant with AtFocus and the facilitator for the judging process and panel.