You are invited to the Green Contact Centre Solutions seminar sponsored by TELUS in partnership with the Ottawa Regional Contact Centre Association.

Telus At Home Agent Program

Facet | Teletrips - Customer Care

Telus Green Contact Centre Solutions

Going green is not only a wise approach, but has many other benefits for contact centres including enhancing performance, reducing costs and improving quality of life.  Find out how one of Canada's foremost organizations and a leader in environmental sustainability is minimizing its own environmental impact within the contact centre and improving customer service through the use of the latest information communications technology.

Joe Pach, Director of the Environment, TELUS -- Going Green within the Contact Centre

• What are the triple bottom line benefits?
• What types of activities are happening in your contact centre today?
• Is your organization ready to make a change?
• What solutions would best support your culture?

Ian Gover, President, Facet | Teletrips

• WHERE IS YOUR WORK?
• This used to be a simple question to answer. But not anymore.
• By revolutionizing the way we "go to the office", Facet | Teletrips is helping global organizations realize millions in operational savings and achieve significant improvements in environmental efficiency.
• Learn More About the Key Benefits for Employers, Employees and Communities

Arleen King, VP Client Services, TELUS Mobility Contact Centre

• Contact Centre Trends for Work at Home ... The TELUS Experience - TELUS Mobility Story. This shift in thinking is changing the contact centre industry. Remote agents are becoming a competitive advantage. Find out how TELUS implemented their Agent at Home Program!