2008 ORCCA Career Excellence Awards Gala
Wednesday June 4, 2008
CLEO Banquet Hall - Ottawa, ON

The 5th annual Career Excellence Awards was held on June 4 at CLEO Banquet Hall.  This event celebrated the Ottawa Region contact centres’ leading Customer Contact Centre Agents and Customer Contact Centre Support Associates.  A special thank you goes out to our sponsors - Assurant Solutions, AtFocus, MBNA Bank of America, Circumference, ING Direct, OCRI, Orbit Group, Ottawa Citizen / Working.com, Scotiabank, Telnet Networks, Telus, our Master of Ceremonies, Paul Brent, from CTV – CJOH News and our keynote speaker, Kent MacPhee from On Line Support.

Thank you to the companies who participated: Assurant Solutions, AtFocus, MBNA Bank of America, Bell Canada, Canada Deposit Insurance Corporation, Contact Centre Canada, Chase Card Services, Circumference, Convergys, City of Ottawa, Convergys, Freisen Kaye, ING Direct,  On Line Support, OnPath, Orbit Group, Smart Telecom, Sun Life Financial, Telnet Networks, and Telus.

Congratulations to all of the 2008 Award Recipients!

Winners of the Gold Award for Contact Centre Agent Excellence
Jeff Black, Convergys
Lynne Ethier, Chase Card Services
Lindsay Gorman, Bank of America
Moh’d Qutifan, Convergys
Kristal Stachel, Assurant Solutions

Winners of the Gold Award for Contact Centre Support Excellence
Michael Reeve, Bank of America
Marguerite Saar, On-Line Support

Winners of the Silver Award for Contact Centre Agent Excellence
Robert Begin, ING Direct
Jo-anne Burke, City of Ottawa
Meredith Burwood, Convergys
Louise Cabana, Sun Life Financial
Patrice Égalité, Chase Card Services
Colleen Francis, On-Line Support
Melissa Giangrosso, Assurant Solutions
Annie Lamadeleine, Chase Card Services
Michelle Mayfield, Assurant Solutions
Francine Paradis, ING Direct
Gertrude Peterson, On-Line Support
Trevor Poirier, Convergys
André Racicot, Chase Card Services
Mario Regimbald, ING Direct

Winners of the Silver Award for Contact Centre Support Excellence
Richard Cyr, City of Ottawa
Amanda Lovell, ING Direct
Pamela McGuire, Assurant Solutions
Stephanie Moore, Sun Life Financial
Gilda Spaccapietra, Assurant Solutions

Winner of the Contact Centre Industry Leadership Award
Ottawa Centre for Research and Innovation (OCRI)

We thank all of the following companies for submitting nominations:  Assurant Solutions, Convergys, ING Direct, MBNA Bank of America, and OnPath.

Winner of the Contact Centre of the Year Award (more than 100 Agents)
Assurant Solutions

Winner of the Contact Centre of the Year Award (up to 100 Agents)
OnPath

About the Awards
The ORCCA Awards for Excellence is designed to publicly recognize those Contact Centre Agents and Support Associates who consistently deliver quality service to their internal and external customers.  They’re our own Awards – an opportunity for our industry to reinforce the types of best-in-class service delivery that help our Contact Centres to not only achieve business objectives, but also to make it an even more rewarding industry in which to work.

Take the time to think of a colleague, employee or Contact Centre to nominate!!!  It’s a great way to:
1. Say “Thank You” for a job well done!
2. Show your colleagues that you value their work!
3. Build pride in the types of services they deliver!
4. Celebrate their accomplishments!
5. Have your colleagues and your organization recognized as Best-in-class in the Contact Centre community in the Ottawa Region!
6. Brag about your great work!
7. Enjoy a terrific evening with other great people in your industry!

Awards Background
The 2009 nomination forms will be posted soon. 
• 2008 ORCCA Award for AGENT Excellence
• 2008 ORCCA Award for SUPPORT Excellence
• 2008 ORCCA Contact Centre of the Year – Up to 100 Agents
• 2008 ORCCA Contact Centre of the Year – More than 100 Agents

Sponsorship Opportunities:
Mark your calendar for the 2009 ORCCA Career Excellence Awards Gala which will take place on Wednesday June 3, 2009.  To take advantage of this opportuity for high visibility and exposure with the members of the Contact Centre Industry in our Nation’s Capital, please contact ORCCA Chair, Sandra Freeman, by telephone (613-723-2870) or e-mail: sandra.freeman@sympatico.ca

Photo Library for 2008

To order pictures please contact kblair@ocri.ca and request by photo name or number.