Archived Presentation

We are pleased to invite you to join us as Jeff Doran, President of Contact Centre Employer of Choice, leads a presentation addressing the most critical issues facing contact centre managers today - how to better attract, retain and motivate staff to provide consistent higher quality customer service. A panel discussion will follow.  Panel members will include Patrick Louis, Director Customer Service ING Direct, Kathy Burke, Vice President Customer Services Canada, Assurant Solutions, Micheline Woods, Vice President, Operations, Resolve. 

Jeff brings his experience in the industry as an owner of an award winning business to business contact centre service bureau. His company  has worked with world class organization such as FedEx, Roche Diagnostic's, Rogers Communications and  CI  Investments.

Cost: Free to ORCCA members and $25 for non-members (payable in advance to ORCCA by Visa or Mastercard. To RSVP, send us an email: ORCCA. 

Register early to avoid disappointment - space is limited.