CLICK HERE ORCCA's 2010 Career Excellence Awards Gala to view the photos, if you'd like to view them in slideshow format, simply click on the slideshow icon that appears in the top right-hand corner of the webpage.  If would like print quality photos, please contact hhammond@ocri.ca

The 7th annual ORCCA's 2010 Career Excellence Awards Gala was held on June 9^th at Tudor Hall.  This year's event was attended by over one hundred thirty guests and was an evening to remember.  Special thanks to our sponsors including: Davis + Henderson, ICMI, ING Direct, MBNA Canada Bank, Telnet Networks, Randstad Canada and Assurant Solutions.

Thank you to this years' guest speaker Mike D'Abramo, a consultant, researcher and strategist with over ten years of connecting with consumers and professionals also, CJOH's TV personality, Paul Brent, our Master of Ceremonies for the awards gala and our entertainer for the evening Erick Turnbull.

The ORCCA Awards for Excellence is our way of recognizing and celebrating the achievements of those star performers who have been singled out as being instrumental in helping their centres and organizations along the way in their quest to achieve business success.  It is an opportunity for our contact centre community to reinforce the types of best-in-class service that help our Contact Centres to not only achieve business objectives, but also to make it an even more rewarding industry in which to work.

Congratulations to all the 2010 Winners!

ORCCA Contact Centre Award for AGENT excellence

Gold Agents

Jay Balachandran - IND DIRECT
Shirley Cunningham - Assurant Solutions
Zawara Khokhar - Rogers Communications Inc.
Amanda Parent - Chase
Sahra Saleh-Ali - Rogers Communications Inc.
Sarah Saunders - Davis + Henderson
Tylor Thelland - OnPath Business Solutions

Silver Agents

Monique Achkar - ING DIRECT
Stephanie Carpentier - OLS
Patrick Clement - City of Ottawa - 311
Marc Cote - MBNA Canada Bank
Renee Fortier - Chase
Ryan Giunta - Chase
Brad Hall - Rogers Communications Inc.
James Holmes - Chase
Katina Menard - Assurant Solutions
Catherine Morgan - Assurant Solutions
Luong Ngo - Davis + Henderson
Anne Pierre-Noel - Royal Canadian Mint
Carla Priestly - Rogers Communications Inc.
Cinthia Quinalty - Chase
Michelle Richard - CMPA
Kristal Stachel - Assurant Solutions
Chris Telford - Davis + Henderson
Anne Timbers - Davis + Henderson

ORCCA Contact Centre Award for SUPPORT Excellence

Gold Support

Lisa Marie Monin - Rogers Communications
Jody Saurette - MBNA Canada Bank

Silver Support

Eric Brown - ING DIRECT
Nathan Comeau - ING DIRECT
Chanel Fonzo - Chase
Deborah Geist - Assurant Solutions
Patricia Griffin - City of Ottawa - 311
John Hollister - Davis + Henderson
Patrick Richter - Chase
Ivan Tsao - Davis + Henderson
Barbara Wright - Assurant Solutions

ORCCA Contact Centre Award for MANAGER of the Year

Manager of the Year

Shaun Lafrance - ING DIRECT

Silver Manager

Jeff Buccini - MBNA Canada Bank
Laura Chambers - Davis + Henderson
Hazel Haring - Rogers Communications Inc.
Kaarin Hill - OnPath Business Solutions
Melina Kadic - Chase

2010 Background Information:

CALL FOR NOMINATIONS
"Contact Centre Award for Agent Excellence"
"Contact Centre Award for Support Excellence"
"Contact Centre Award for Manager Excellence"
"Contact Centre of the Year - Less than 50 Agents"
"Contact Centre of the Year - 50 Agents and Over"

Here they are!!!! The NOMINATION FORMS for the premier Gala event that gives Contact Centre Managers, Employees and their Organizations a great way to recognize Performance Excellence! And this year's event is shaping up to be bigger and better than ever!

The 7th Annual ORCCA Awards for Excellence, to be held June 9th, 2010, is designed to publicly recognize those Contact Centre Agents, Support Associates and Managers who consistently deliver quality service to their internal and external customers.

They're our own Awards an opportunity for our industry to reinforce the types of best-in-class service delivery that help our Contact Centres to not only achieve business objectives, but also to make it an even more rewarding industry in which to work.

It's a great way to:

• Say Thank You for a job well done!
• Show your colleagues that you value their work!
• Build pride in the service they deliver!
• Celebrate their accomplishments!
• Have your colleagues and your centre recognized as Best-in-Class!
• Brag about your great work!
• Enjoy a great evening with colleagues and friends in your industry!

Nominating is easy, just fill out the form below: 

2010 ORCCA Award for AGENT Excellence
2010 ORCCA Award for SUPPORT Excellence
2010 ORCCA Manager of Excellence
2010 ORCCA Contact Centre of the Year - Intent to Nominate

Sponsorship Opportunities:
To take advantage of this opportuity for high visibility and exposure with the members of the Contact Centre Industry in our Nation's Capital, please contact ORCCA Chair, Sandra Freeman, by telephone (613-723-2870) or e-mail: sandra.freeman@sympatico.ca.  View our sponsorship opportunities here.

 Thank you to our Event Sponsors: