Sponsors/Partners

Our Sponsors

 Bell

Bell Contact Centre Solutions is a team of highly skilled specialists whose mission it is to provide our contact centre clients with the best solution of people, process and technologies that will aid and support them in achieving their business objectives for growth, operational efficiency, and customer satisfaction.

Our focus includes areas such as : strategic business planning, resource management, development & training, operations management, performance, site selection, etc………….virtually EVERY aspect of starting up and managing a ‘world-class’ contact centre.

BCE Elix

BCE Elix is a Bell Canada company focusing exclusively on contact centre solutions that address management, system integration, training, and maintenance. With a non-biased solution offering, BCE Elix is a single point of contact and offers a portfolio of competitive products with associated professional services and complete end-to-end solutions, whether managed, hosted, or CPE-based (customer premises equipment). As a North American provider, BCE Elix has one of the largest teams of professionals, 100% focused on delivering the most efficient contact centre solutions.

Circumference - Contact center experience you can trust

With 30 years in the industry, customers trust Circumference’s contact center technology, reliable call center services, and professional engineering services. By way of on-demand technology, Circumference delivers secure, web-based solutions to address the ever-changing and diverse needs of distributed, global contact centers. Unlike premise-based solutions, Circumference makes it possible for organizations to focus on their core business rather than worry over technical infrastructure. Learn more about Circumference’s Trusted OnDemand Solutions™. Call 613-688-2400 • circumference.ca • info@circumference.ca

Corporate Telecom Services (CTS)                                                                             

CTS is a Canadian owned national telecommunications company that specializes in three distinctly separate but complementary markets: call centre business headsets, voice and video conferencing, as well as new and refurbished telephones, systems and components.  In addition, CTS provides a service based offering comprised of fully equipped “video conference- ready” boardroom rental facilities around the world.

ICMI

The International Customer Management Institute (ICMI) is a global leader in call center consulting, training, publications, events and membership services.  ICMI’s mission is to help individuals and organizations improve operational performance and increase the strategic value of their customer contact services.  For more information, please visit www.icmi.com.

ING DIRECT

Determined to revolutionize “direct banking”, ING DIRECT opened its doors in Canada in April 1997 but there is one area where we wanted to be like other banks, Security. ING Bank of Canada is a member of Canada Deposit Insurance Corporation. (CDIC)

For years, Canada has been one of the most service-charged nations in the world. So there was a real need for something like ING DIRECT-something to give Canadians real choice in banking.

ING DIRECT Canada currently has over 1 million clients, and over $20 billion in total assets. We also have over 750 employees. With worldwide banking and insurance assets exceeding $1 Trillion (CDN), ING is one of the 20 largest financial services companies in the world. ING employs over 115,000 people in more than 65 countries.

We've established ourselves in Canada. And around world.
Today, ING DIRECT is active in 9 countries: Canada, Spain, France, Italy, USA, UK, Germany, Austria and Australia. All countries execute the same business model. Globally there are more than 15 million total customers. ING DIRECT wants to become the leading global brand in direct banking and is focused on offering courteous bilingual customer service 24h a day 7 days a week.

Feel free to call us at: 1-888- 464-3232 or visit us on our website:  http://www.ingdirect.ca/en/

Randstad

With more than 2,300 offices in 18 countries, Randstad is among the four world leaders in the staffing industry. Each Randstad office is comprised of specialty divisions, one of them being our Contact Centre and Customer Care Division.

Our Contact Centre and Customer Care Division is staffed by Consultants who work exclusively in this unique job market. We believe this specialization is key to understanding the particularities of the contact centre industry. It also allows our Staffing Consultants to further develop the knowledge and experience necessary to offer true value – for both our clients and candidates. We serve clients from a multitude of industries, including banking, finance, insurance, technology and telecommunications.

Staffing Consultants at Randstad consider it their responsibility to make sure our match is made not only on job fit, but also on customer fit and company fit. That’s what we call making the right match. We take the time to know and understand our clients and their operations. This brings to light a clear picture of the position itself, but also of the clientele the centre serves and the centre’s internal dynamic.

Randstad commits significant resources to attracting and cultivating an extensive database of qualified contact centre candidates. Our recruiting strategies consist of skill specific targeting, mass recruiting, external and internal outreach. Our extensive Talent pool makes it possible for Randstad to find the right people, in the time frame allowed by our clients – whether it’s for temporary or permanent positions.

Smart Telecom

Smart Telecom, a Nortel Developer Partner and Bell Alliance Partner, strives to be one of the industries most advanced, yet value driven Contact Centre Reporting solutions. Smart Telecom’s QSD and ContactVu solutions provide secure, SLA-based and dynamically managed ACD real-time and historical reporting. Smart Telecom helps a wide range of Government and private sector organizations view and manage their Contact Centre data across multiple geographic locations and switching platforms to be more Proactive, Predictive and Preventative in dealing with Contact Centre customer service issues.

Telus Corporation

TELUS Corporation is a leading national telecommunications company in Canada with 10.3 million customer connections including 4.6 million wireless subscribers, 4.7 million wireline network access lines and 1 million Internet subscribers.  The company provides customers with a wide range of wireline and wireless communications products and service including data, Internet protocol (IP) and voice, entertainment and video services.  The company is staying ahead through a consistent strategy focused on national wireless, data and IP growth.

As a top-quartile global leader among major telecom companies in growth of revenue, operating earnings, earnings per share and cash flow, TELUS generated $8.1 billion in revenues in 2205.