Sponsors/Partners
Our Sponsors
Bell Bell Contact Centre Solutions is a team of highly skilled specialists whose mission it is to provide our contact centre clients with the best solution of people, process and technologies that will aid and support them in achieving their business objectives for growth, operational efficiency, and customer satisfaction.
Our focus includes areas such as : strategic business planning, resource management, development & training, operations management, performance, site selection, etc………….virtually EVERY aspect of starting up and managing a ‘world-class’ contact centre.
ING DIRECT
Determined to revolutionize “direct banking”, ING DIRECT opened its doors in Canada in April 1997 but there is one area where we wanted to be like other banks, Security. ING Bank of Canada is a member of Canada Deposit Insurance Corporation. (CDIC)
For years, Canada has been one of the most service-charged nations in the world. So there was a real need for something like ING DIRECT-something to give Canadians real choice in banking.
ING DIRECT Canada currently has over 1 million clients, and over $20 billion in total assets. We also have over 750 employees. With worldwide banking and insurance assets exceeding $1 Trillion (CDN), ING is one of the 20 largest financial services companies in the world. ING employs over 115,000 people in more than 65 countries.
We've established ourselves in Canada. And around world.
Today, ING DIRECT is active in 9 countries: Canada, Spain, France, Italy, USA, UK, Germany, Austria and Australia. All countries execute the same business model. Globally there are more than 15 million total customers. ING DIRECT wants to become the leading global brand in direct banking and is focused on offering courteous bilingual customer service 24h a day 7 days a week.
Feel free to call us at: 1-888- 464-3232 or visit us on our website: http://www.ingdirect.ca/en/
MBNA
Since we first opened our doors for business in Canada in November 1997, MBNA Canada Bank, ("MBNA"), an affiliate of Bank of America Corporation, has become the largest MasterCard issuer in Canada and the country's fourth largest credit card issuing bank. What sets us apart from other companies is our commitment to finding the right customers and keeping them.
MBNA is the leading provider of co-branded and affinity credit card programs in Canada. Our credit cards and services are endorsed by hundreds of Canadian membership organizations, credit union and financial institutions, sports associations, educational institutions and charities. As part of the Bank of America family of companies, we are proud to be the recognized leader of affinity marketing in the credit card industry, with the endorsement of organizations and financial institutions worldwide.
MBNA provides financial products and services throughout Canada from our headquarters in Ottawa and offices in Regina.
_________________________________________________________________________
Randstad
With more than 2,300 offices in 18 countries, Randstad is among the four world leaders in the staffing industry. 
Each Randstad office is comprised of specialty divisions, one of them being our Contact Centre and Customer Care Division.
Our Contact Centre and Customer Care Division is staffed by Consultants who work exclusively in this unique job market. We believe this specialization is key to understanding the particularities of the contact centre industry. It also allows our Staffing Consultants to further develop the knowledge and experience necessary to offer true value – for both our clients and candidates. We serve clients from a multitude of industries, including banking, finance, insurance, technology and telecommunications.
Staffing Consultants at Randstad consider it their responsibility to make sure our match is made not only on job fit, but also on customer fit and company fit. That’s what we call making the right match. We take the time to know and understand our clients and their operations. This brings to light a clear picture of the position itself, but also of the clientele the centre serves and the centre’s internal dynamic.
Randstad commits significant resources to attracting and cultivating an extensive database of qualified contact centre candidates. Our recruiting strategies consist of skill specific targeting, mass recruiting, external and internal outreach. Our extensive Talent pool makes it possible for Randstad to find the right people, in the time frame allowed by our clients – whether it’s for temporary or permanent positions.