Sponsors/Partners

Our Partners

AtFocus

AtFocus is dedicated to assisting organizations in focusing human and physical resources to those areas that address and achieve enterprise wide continuous improvement.

Our consultants have over 30 years of consulting experience, specializing in:

• Strategy and business planning
• Customer and case relationship management (CRM)
• Contact centre optimization and performance improvement
• Performance measurement and performance management
• Change management and training
• Best practices benchmarking

Our philosophy is simple: We are committed to bringing you a quality outcome.

Contact Centre Canada

The customer contact centre sector is flourishing providing exciting career opportunities for people who want to help companies cultivate rewarding relationships with their customers. 4 out of 100 employed Canadians work in customer contact centres and the numbers are growing.

Contact Centre Canada works in partnership with industry, labour and the academic community to create the strong and vibrant workforce needed to advance the local, national, and international initiatives of the sector.

Incorporated in February 2004, Contact Centre Canada is a national, not-for-profit organization made up of contact centre organizations, labour representatives, provincial industry associations, educational institutions, and vendors and consultants that provide services to the Canadian contact centre industry. It is one of 29 sector councils funded by the Government of Canada’s Sector Council Program.

By coordinating the sector's overall human resource initiatives through the development and implementation of a national, integrated, long-term human resources strategy, Contact Centre Canada helps all industry stakeholders benefit from economies of scale and minimize duplication of effort.

OCRI
Leading the way for Ottawa

OCRI (Ottawa Centre for Research and Innovation) is one of Canada's most successful partnership organizations. We are the rallying point for business, education and government to advance Ottawa's globally competitive knowledge-based economy. The City of Ottawa is firmly committed to cluster-based economic development. OCRI as the economic development agency for the Ottawa Region in cooperation with the City provides support for cluster intiatives.OCRI brings people, ideas, and resources together to enhance Ottawa's globally competitive knowledge economy and superior quality of life.

Since 1990, we have been providing testing and monitoring solutions to the Canadian market place. Telnet Networks specializes in ensuring your development projects are kept on time and that the expectations of your customer are met.