Resources
Links
Below are links to related sites and organizations. If you would like to suggest a site, please contact ORCCA.
| Contact Centre Canada Contact Centre Canada works in partnership with industry, labour and the academic community to create the strong and vibrant workforce needed to advance the local, national, and international initiatives of the sector. Canadian Customer Contact Centre Industry Human Resources Study Final Report Sector Study Executive Summary Complete Sector Study Report In Fall 2002, the Canadian Customer Contact Centre Industry (CCCCI) Steering Committee, in collaboration with Human Resources Development Canada (HRDC), held a series of ten, half-day focus group meetings in ten cities across the country. Each meeting featured a PowerPoint presentation of highlights from a recent study report on human resources in Canadian customer contact centres, and solicited feedback from members of the contact centre industry. Approximately 265 participants were asked to provide their opinions on the report recommendations, including the establishment of a National CCC Sector Human Resources Council, along with suggestions for their implementation. OCRI OCRI (Ottawa Centre for Research and Innovation) is Ottawa's lead economic development corporation - bringing business, education and research together to help local technology companies thrive locally and compete globally. Help Desk Institute Help Desk Institute provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. The Institute offers a variety of services to customer support professionals. Contact Management Magazine Contact Management Magazine is the sole source of information on and for Canadian customer contact centres. |
PIPEDA and Canadian Privacy Legislation |