Membership

Become a Member

The Ottawa Regional Contact Centre Association (ORCCA) is a non-for-profit, volunteer professional association that serves as our region's source for industry information, providing networking with colleagues, educational opportunities and a forum for the exchange of ideas and best practices.  Participating in these events and networking opportunities will provide valuable insights into current issues facing contact centre management and the industry.  

Our mission is to create an environment which fosters the responsible growth and prosperity of our industry in the Ottawa region.  While membership is reserved for contact centre employees -- vendors and suppliers are welcome to participate through sponsorship opportunities.  If interested, please contact Sandra Freeman at 613.723.2870 or sandra.freeman@sympatico.ca

Code of Ethics:
ORCCA advocates the highest standards of professionalism and ethical behaviour for all contact centre operations.  These standards when conscientiously adhered to and practiced ensure the long term satisfaction of ORCCA members, their employees and their customers while preserving the future of our profession. All members of ORCCA are asked to adhere to the ORCCA Code of Ethics.

Partners:
ORCCA works in partnership with Contact Centre Canada, a national not-for-profit organization made up of contact centre organizations, labour representatives, provincial and regional industry associations, educational institutions and vendors and consultants that provide services to the Canadian contact centre industry. It is one of 29 sector councils funded by the Government of Canada’s www.contactcentrecanada.ca

Monthly Meetings:
ORCCA holds membership functions on a monthly basis. These meetings alternate between guest speakers, workshops, contact centre site tours and special events.

Site Tours
ORCCA hosts an average of three contact centre site tours a year.

Workshops:
ORCCA advocates the highest standards of professionalism and ethical behaviour for all contact centre operations.  These standards when conscientiously adhered to and practiced ensure the long term satisfaction of ORCCA members, their employees, their customers while preserving the future of our profession. All members of ORCCA must o agree to the ORCCA code of ethics.

Excellence Awards
Once a year ORCCA honors our region's leading Customer Contact Centre Agents and Support Associates. This year the event is on May 17, 2006 at La Contessa.  For more information on the event please visit the Event section of the website.