2007 - 2008 Program
ORCCA holds regular networking and professional development meetings. The sessions bring together professionals from our regions contact centre industry, to network and learn from the latest developments in the marketplace. To register for ORCCA events please send an email to info@callcentres.org
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Sept 18, 2007 |
Help Wanted: Generation X, Y and Google
Mathiew Beaudoin, Organizational Psychology Consultant, will speak on the wants, attitudes and common characteristics of Generations X and Y, which include those of us from 15 to 41 years of age. Learn what makes our X and Y colleagues tick.
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Archived Presentation |
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Oct 18, 2007 |
Employment Law Part II
Russell Zinn, Senior Partner, Ogilvy Renault LLP
Progressive contact centers today face exciting challenges in creating high performance work environments. This can be very rewarding; however, one of the toughest parts of managing in this environment involves the work you have to do to manage poor performance. Join us for an interactive session on the five things you can do to reduce claims at the back-end of the employment relationship.
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Archived Presentation |
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Nov 22, 2007 |
More Space, More Time, More Life!!!
Ann Max, President, Organized to the Max
Learn to take control over your time and your environment to reduce the stresses of everyday life...
« Discover the reasons behind your disorganization and lack of time. Realize you are not ¡§alone¡¨.
« Gain knowledge of behaviour modification techniques.
« Apply organizing, time management and balanced lifestyle principles that work.
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Archived Presentation |
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December 6, 2007 |
Local Contact Centre Site Tour - Details to come |
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Jan 24, 2008 |
Site Tour: Dell Canada
Help kick off the start to 2008 by joining us on a tour and presentation at Dell Canada’s contact centre in Kanata!
More Info |
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Feb 7, 2008 |
Workshop: Delivering Excellent Service-Envisioning a Culture for Quality
Presenting a 1/2 day workshop, a hands-on, train-the-trainer workshop for managers, supervisors and team leaders.
More Info |
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March 27, 2008 |
Scheduling and Forecasting
Ross Baldwin, Director, Work Force Management & Support, ING Direct Canada
More Info
Archived Presentation |
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April 24, 2008 |
How to Install a Coaching Culture that's High Performing and Customer Centric
Afshan Bye, SwitchGear Consulting
Motre Info
Archived Presentation |
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May 15, 2008 |
Panel Disscussion: At Home Agents |
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June 4, 2008 |
Annual ORCCA Career Excellence Awards Gala |
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