Events

ORCCA holds regular networking and professional development meetings.  The sessions bring together professionals from our regions contact centre industry, to network and learn from the latest developments in the marketplace. To register for ORCCA events please send an email to info@callcentres.org

2009 - 2010 Season

September 24, 2009

Employer of Choice:  Strategy or Outcome!
Presented by Patsy Bertoia, FedEx
More Info

October 29, 2009

Could you survive a 40% employee absence rate?
Presented by a panel of experts in pandemic planning.
More Info

November

no activity scheduled.

 December 2, 2009

Out of Recession, into Tech - The  Decade Ahead
Presented by Dr. David Jacobson - Director - Emerging Technologies, PricewaterhouseCoopers LLP
OCRI, PricewaterhouseCoopers and Ottawa's technology clusters invite you to this exciting presentation.
More info.  

 January 28, 2010

Leadership and Return on Investment
Presented by: Richard Moore, VP Customer Services Canada, Assurant Solutions (Winner of the 2008 Contact Centre of the Year Award)
More info.

 February 23, 2010

Social Media for Recruiting
Presented by: TMP Worldwide Advertising & Communications
More info.
Archived Presentation

 March 30, 2010

Managing Absenteeism by Creating An Inspiring Vision
Presented by: Pierre Aube,  Head of Sales and Service, ING Direct (Ottawa)
More info.

 April, 2010

no activity scheduled

 May 2010

Site Tour
More details to follow

 June, 2010

ORCCA Career Excellence Awards
More details to follow

2008-2009 Season

September 24, 2008

At-Home Agents ¨C The Pros, Cons & How to Plan for Success
Presented by Graham Kingma, The Shopping Channel
More Info
Archived Presentation

October 23, 2008

 

Bank of America:  Site Tour
The Bank of America will be hosting a site tour.
More Info 

November 20, 2008

 

Green Contact Centre Solutions
Presented by Joe Pach, TELUS
Ian Gover, Facet | Teletrips
Arleen King, TELUS Mobility Contact Centre
More Info
Telus At Home Agent Program
Facet | Teletrips - Customer Care
Telus Green Contact Centre Solutions 

December 17, 2008

 

Joint Cluster Event - Emerging Technologies, Applications and Market Prospects: Now to 2012
Presented by Dr David Jacobson, PricewaterhouseCoopers LLP (PwC)
More Info
Archived Presentation 

January 27, 2009

 

Managing Absenteeism and the Duty to Accommodate
Presented by Dan Palayew, Heenan Blaikie
More Info
Archived Presentation 

February 26, 2009

 

Join us for our First Contact Centre Awards of Excellence Workshop
Don Cormier, AtFocus
More Info      

March 26, 2009

 

"You can't manage what you don't measure - so measure what's most important!
Presented by Lorraine Wheaton, Performance Management Consultant 
More Info
Archived Presentation

April 23, 2009

 

A Star is Saved: A Five Point Plan For Retaining People
Presented by Gino Szabo, SMI Inc. 
More Info 

May 27, 2009

 

Cost Reduction in the Contact Centre
Presented by Bruce Simpson, SwitchGear Consulting
More Info
Archived Presentation 

June 2, 2009

 

2009 ORCCA Awards Gala - PHOTOS!
More Info
Archived Presentation 

June 16, 2009

 2009 Rendezvous Event Sponsored by Bell 
More Info

2007 - 2008 Season

September 18, 2007

Help Wanted: Generation X, Y and Google
Presented by Mathiew Beaudoin, Organizational Psychology Consultant
More Info
Archived Presentation

October 18, 2007

Employment Law Part II
Presented by Russell Zinn, Ogilvy Renault LLP
More Info
Archived Presentation

November 22, 2007

More Space, More Time, More Life!!!
Presented by Ann Max, Organized to the Max
More Info
Archived Presentation

January 24, 2008

Site Tour: Dell Canada
More Info

February 7, 2008

Workshop: Delivering Excellent Service-Envisioning a Culture for Quality
More Info

March 27, 2008

Scheduling and Forecasting
Presented by Ross Baldwin, ING Direct Canada
More Info
Archived Presentation

April 24, 2008

How to Install a Coaching Culture that's High Performing and Customer Centric
Presented by Afshan Bye, SwitchGear Consulting
More Info 
Archived Presentation

June 4, 2008

2008 ORCCA Career Excellence Awards Gala
More Info

June 19, 2008

Contact Centres of Tomorrow
Seminars in partnership with Bell Canada
More Info