ORCCA holds regular networking and professional development meetings. The sessions bring together professionals from our regions contact centre industry, to network and learn from the latest developments in the marketplace. To register for ORCCA events please send an email to
info@callcentres.org
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2009 - 2010 Season |
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September 24, 2009 |
Employer of Choice: Strategy or Outcome!
Presented by Patsy Bertoia, FedEx
More Info |
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October 29, 2009 |
Could you survive a 40% employee absence rate?
Presented by a panel of experts in pandemic planning.
More Info |
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November |
no activity scheduled. |
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December 2, 2009 |
Out of Recession, into Tech - The Decade Ahead
Presented by Dr. David Jacobson - Director - Emerging Technologies, PricewaterhouseCoopers LLP
OCRI, PricewaterhouseCoopers and Ottawa's technology clusters invite you to this exciting presentation.
More info. |
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January 28, 2010 |
Leadership and Return on Investment
Presented by: Richard Moore, VP Customer Services Canada, Assurant Solutions (Winner of the 2008 Contact Centre of the Year Award)
More info. |
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February 23, 2010 |
Social Media for Recruiting
Presented by: TMP Worldwide Advertising & Communications
More info.
Archived Presentation |
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March 30, 2010 |
Managing Absenteeism by Creating An Inspiring Vision
Presented by: Pierre Aube, Head of Sales and Service, ING Direct (Ottawa)
More info. |
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April, 2010 |
no activity scheduled |
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May 2010 |
Site Tour
More details to follow |
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June, 2010 |
ORCCA Career Excellence Awards
More details to follow |
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2008-2009 Season |
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September 24, 2008 |
At-Home Agents ¨C The Pros, Cons & How to Plan for Success
Presented by Graham Kingma, The Shopping Channel
More Info
Archived Presentation |
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October 23, 2008
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Bank of America: Site Tour
The Bank of America will be hosting a site tour.
More Info |
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November 20, 2008
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Green Contact Centre Solutions
Presented by Joe Pach, TELUS
Ian Gover, Facet | Teletrips
Arleen King, TELUS Mobility Contact Centre
More Info
Telus At Home Agent Program
Facet | Teletrips - Customer Care
Telus Green Contact Centre Solutions |
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December 17, 2008
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Joint Cluster Event - Emerging Technologies, Applications and Market Prospects: Now to 2012
Presented by Dr David Jacobson, PricewaterhouseCoopers LLP (PwC)
More Info
Archived Presentation |
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January 27, 2009
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Managing Absenteeism and the Duty to Accommodate
Presented by Dan Palayew, Heenan Blaikie
More Info
Archived Presentation |
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February 26, 2009
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Join us for our First Contact Centre Awards of Excellence Workshop
Don Cormier, AtFocus
More Info |
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March 26, 2009
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"You can't manage what you don't measure - so measure what's most important!
Presented by Lorraine Wheaton, Performance Management Consultant
More Info
Archived Presentation |
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April 23, 2009
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A Star is Saved: A Five Point Plan For Retaining People
Presented by Gino Szabo, SMI Inc.
More Info |
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May 27, 2009
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Cost Reduction in the Contact Centre
Presented by Bruce Simpson, SwitchGear Consulting
More Info
Archived Presentation |
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June 2, 2009
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2009 ORCCA Awards Gala - PHOTOS!
More Info
Archived Presentation |
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June 16, 2009 |
2009 Rendezvous Event Sponsored by Bell
More Info |
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2007 - 2008 Season |
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September 18, 2007 |
Help Wanted: Generation X, Y and Google
Presented by Mathiew Beaudoin, Organizational Psychology Consultant
More Info
Archived Presentation |
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October 18, 2007 |
Employment Law Part II
Presented by Russell Zinn, Ogilvy Renault LLP
More Info
Archived Presentation |
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November 22, 2007 |
More Space, More Time, More Life!!!
Presented by Ann Max, Organized to the Max
More Info
Archived Presentation |
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January 24, 2008 |
Site Tour: Dell Canada
More Info |
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February 7, 2008 |
Workshop: Delivering Excellent Service-Envisioning a Culture for Quality
More Info |
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March 27, 2008 |
Scheduling and Forecasting
Presented by Ross Baldwin, ING Direct Canada
More Info
Archived Presentation |
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April 24, 2008 |
How to Install a Coaching Culture that's High Performing and Customer Centric
Presented by Afshan Bye, SwitchGear Consulting
More Info
Archived Presentation |
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June 4, 2008 |
2008 ORCCA Career Excellence Awards Gala
More Info |
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June 19, 2008 |
Contact Centres of Tomorrow
Seminars in partnership with Bell Canada
More Info |
