Events

ORCCA holds regular networking and professional development meetings. The sessions bring together professionals from our regions contact centre industry, to network and learn from the latest developments in the marketplace. To register for ORCCA events please send an email to info@callcentres.org

2011 - 2012 Season
September 21, 2011	How to deal with sensitive and personal issues. Ask the expert! Presented by Dan Palayew, Heenan and Blaikie More Info
November 17, 2011	Site Tour: Chase Canada Card Services More Info
January 26, 2012	High Definition Work Force Management Presented by Paul Kasanda, President WFM Wisdom HD More info to follow
March 29, 2012	Multigenerational Work Places- Effective Management Techniques Presented by Susan Haywood, Human Resource Blueprints Ltd More info to follow
May 17, 2012	Is your Quality Monitoring Program Adding Value? Presented by Deborah Morden & Jane Finn, Contact Strategies Inc. More info to follow
June 13, 2012	ORCCA Career Excellence Awards More info to follow
September 2012 - date to follow	Leadership Skills and Knowledge for Supervisors Presented by Nancy Morris, Specialist in Business Psychology and Microlearning, Making Common Sense Common Knowledge More info to follow
2010 - 2011 Season
September 30, 2010	Are you up to speed on the latest changes in employment law? Presented by Dan Palayew, Partner with Heenan Blaikie More Info
Oct 20 & 21, 2010	ICMI Workshops: Coaching and Essential Skills and Knowledge for Supervisor More Info
December 3, 2010	Business Opportunities in Brazil, Chile and Mexico More Info
December 8, 2010	YOU Lead Technology - Technology Leads YOU Presented by Dr David Jacobson, PricewaterhouseCoopers LLP (PwC) More Info
January 27, 2011	How to Attack a Huge Contact Centre Challenge! Only 20% of Employees are Engaged More Info
March 10, 2011	Site Tour Davis + Henderson More Info
June 8, 2011	ORCCA Career Excellence Awards More info
2009 - 2010 Season
September 24, 2009	Employer of Choice: Strategy or Outcome! Presented by Patsy Bertoia, FedEx More Info
October 29, 2009	Could you survive a 40% employee absence rate? Presented by a panel of experts in pandemic planning. More Info
November	no activity scheduled.
December 2, 2009	Out of Recession, into Tech - The Decade Ahead Presented by Dr. David Jacobson - Director - Emerging Technologies, PricewaterhouseCoopers LLP OCRI, PricewaterhouseCoopers and Ottawa's technology clusters invite you to this exciting presentation. More info.
January 28, 2010	Leadership and Return on Investment Presented by: Richard Moore, VP Customer Services Canada, Assurant Solutions (Winner of the 2008 Contact Centre of the Year Award) More info.
February 23, 2010	Social Media for Recruiting Presented by: TMP Worldwide Advertising & Communications More info.
March 30, 2010	Managing Absenteeism by Creating An Inspiring Vision Presented by: Pierre Aube, Head of Sales and Service, ING Direct (Ottawa) More info.
April, 2010	no activity scheduled
May 2010	Site Tour More details to follow
June, 2010	ORCCA Career Excellence Awards More details to follow
2008-2009 Season
September 24, 2008	At-Home Agents ¨C The Pros, Cons & How to Plan for Success Presented by Graham Kingma, The Shopping Channel More Info Archived Presentation
October 23, 2008	Bank of America: Site Tour The Bank of America will be hosting a site tour. More Info
November 20, 2008	Green Contact Centre Solutions Presented by Joe Pach, TELUS Ian Gover, Facet \| Teletrips Arleen King, TELUS Mobility Contact Centre More Info Telus At Home Agent Program Facet \| Teletrips - Customer Care Telus Green Contact Centre Solutions
December 17, 2008	Joint Cluster Event - Emerging Technologies, Applications and Market Prospects: Now to 2012 Presented by Dr David Jacobson, PricewaterhouseCoopers LLP (PwC) More Info Archived Presentation
January 27, 2009	Managing Absenteeism and the Duty to Accommodate Presented by Dan Palayew, Heenan Blaikie More Info Archived Presentation
February 26, 2009	Join us for our First Contact Centre Awards of Excellence Workshop Don Cormier, AtFocus More Info
March 26, 2009	"You can't manage what you don't measure - so measure what's most important! Presented by Lorraine Wheaton, Performance Management Consultant More Info Archived Presentation
April 23, 2009	A Star is Saved: A Five Point Plan For Retaining People Presented by Gino Szabo, SMI Inc. More Info
May 27, 2009	Cost Reduction in the Contact Centre Presented by Bruce Simpson, SwitchGear Consulting More Info Archived Presentation
June 2, 2009	2009 ORCCA Awards Gala - PHOTOS! More Info Archived Presentation
June 16, 2009	2009 Rendezvous Event Sponsored by Bell More Info
2007 - 2008 Season
September 18, 2007	Help Wanted: Generation X, Y and Google Presented by Mathiew Beaudoin, Organizational Psychology Consultant More Info Archived Presentation
October 18, 2007	Employment Law Part II Presented by Russell Zinn, Ogilvy Renault LLP More Info Archived Presentation
November 22, 2007	More Space, More Time, More Life!!! Presented by Ann Max, Organized to the Max More Info Archived Presentation
January 24, 2008	Site Tour: Dell Canada More Info
February 7, 2008	Workshop: Delivering Excellent Service-Envisioning a Culture for Quality More Info
March 27, 2008	Scheduling and Forecasting Presented by Ross Baldwin, ING Direct Canada More Info Archived Presentation
April 24, 2008	How to Install a Coaching Culture that's High Performing and Customer Centric Presented by Afshan Bye, SwitchGear Consulting More Info Archived Presentation
June 4, 2008	2008 ORCCA Career Excellence Awards Gala More Info
June 19, 2008	Contact Centres of Tomorrow Seminars in partnership with Bell Canada More Info