Events
Event Archives
View past event information including celebrations, meetings, tours and workshops.
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Celebrations
2011 ORCCA Career Excellence Awards- Photos are Ready!
June 8, 2011: Ottawa, ON
ING DIRECT's Ottawa Call Centre Wins Contact Centre of the Year Award
June 9, 2010: Tudor Hall
2010 Awards Photos Are READY for Your Viewing Pleasure!
June 9, 2010 - Tudor Hall, Ottawa, ON
2009 Awards Photos Are READY for Your Viewing Pleasure!
The photos clearly show what a great evening was had by everyone during our Gala Event held Jun 2.
2008 ORCCA Career Excellence Awards - Photos Online!
Wednesday June 4, 2008,
CLEO 156 Cleopatra Dr. Ottawa
2007 ORRCA Career Excellence Awards Gala- Photo's online!
Wednesday May 23, 2007, 5:30 p.m.
La Contessa Banquet Hall, 156 Cleopatra Drive, Ottawa (off Hunt Club at Merivale Road)
2006 ORCCA Career Excellence Awards Gala
Wednesday May 17, 2006, 5:30 p.m.
La Contessa Banquet Hall, 156 Cleopatra Drive, Ottawa (off Hunt Club at Merivale Road)
2005 ORCCA Career Excellence Awards
Thursday December 2, 2004
Restaurant International, Algonquin College, 5:30 p.m.
2004 ORCCA Contact Centre Excellence Awards
Thursday December 4, 2003, 5:30 p.m.
Restaurant International, Algonquin College
Meetings
Breakthrough Work Force Management Results
January 26, 2012: Ottawa, ON
How to deal with sensitive & personal issues? Ask the Legal Expert!
Sept 21, 2011: Ottawa, ON
How to Attack a Huge Contact Centre Challenge! Only 29% of Employees are Engaged
January 27, 2011
YOU Lead Technology - Technology Leads YOU
Dec 8, 2010: Ottawa Westin
Are you up to speed on the latest changes in employment law?
Sept 30, 2010: Ottawa, ON
Ottawa Customer Service Career Fair
May 20-21, 2010: Ottawa, ON
ICMI training – and Brad Cleveland – are coming to Canada
April 27-30, 2010 - Toronto, ON
Managing Absenteeism by Creating an Inspiring Vision
Presented by: Pierre Aube - Head of Sales and Service (Ottawa) - ING Direct
Using Social Media to Kick Your Recruiting Efforts Into High Gear!
February 23, 2010
Presenters: Arieh Singer - Nat'l Interactive Strategist and Sylvie Doré - Business Development Director - TMP Worldwide
Leadership & Return on Investment
January 28, 2010 - Nepean Sailing Club
Presenter: Richard Moore, VP Customer Services Canada, Assurant Solutions (Winner of the 2008 Contact Centre of the Year Award)
Out of Recession, Into Tech - The Decade Ahead
"You're Invited to Attend!"
Recruitment and Retention Strategies, Challenges and Solutions
November 19, 2009 - POSTPONED
Presenter: Pierre Marc Jasmin, President, Triad Services
Could you survive a 40% employee absence rate?
H1N1 Flu is a Reason to Act, Not Panic
Employer of Choice: Strategy or Outcome!
September 24, 2009
Presenter: Patsy Bertoia, Managing Director Customer Service, FedEx
2009 Contact Centre Rendezvous Event
June 16, 2009
Ottawa
LAST WEEK TO REGISTER - Cost Reduction in the Contact Centre
May 27, 2009 - Nepean Sailing Club
Bruce Simpson, SwitchGear Consulting
Cost Reduction in the Contact Centre!!
May 27, 2009 - Nepean Sailing Club
Bruce Simpson, SwitchGear Consulting
Participant Pre-THINK Package
May 27 - Cost Reduction in the Contact Centre
"You can't manage what you don't measure” -- so measure what’s most important!
March 26, 2009 - Ottawa, ON
Managing Absenteeism and the Duty to Accommodate
January 27, 2009 - Ottawa, ON
Joint Cluster Event - Emerging Technologies, Applications and Market Prospects: Now to 2012
December 17, 2008 - Ottawa, ON
At-Home Agents – The Pros, Cons & How to Plan for Success
Sept 24, 2008 - Nepean Sailing Club
Job Fair For Dell Employees
June 20, 2008 - Dell Ottawa
Contact Centres of Tomorrow
June 19, 2008 - Hampton Inn Ottawa
Employee Satisfaction is a major factor in determining customer satisfaction
Thursday May 15, 2008 - Nepean Sailing Club
Donna Miller, CEO Contact Centre Canada
How to Install a Coaching Culture that’s High Performing and Customer Centric
Thurs April 24, 2008 - Nepean Sailing Club
Afshan Bye, SwitchGear Consulting
Work Force Management & Support, ING Direct Canada
Thursday March 27, 2008 - Nepean Sailing Club
Ross Baldwin, ING Direct
Need More Time? More Space? More Life? HEAR FROM THE EXPERT
Thursday November 22, 2007 - Nepean Sailing Club
Ann Max, President, Organized to the Max
Employment Law Part II
ORCCA Thursday, October 18, 2007 - Nepean Sailing Club
Russell Zinn, Senior Partner, Ogilvy Renault LLP
Help Wanted: Generations X, Y & Google
Tuesday September 18, 2007 - Nepean Sailing Club
Mathiew Beaudoin, SPB
How to Achieve Operational Efficiency without Compromising on Quality
Thursday March 22, 2007
Terry Woods, AOM-NA & Mike Ebert, EDS - Nepean Sailing Club
Challenges with generation X and Y Employees
Friday April 27, 2007
Pierre Gauthier, President la Societe
Stop the Revolving Door – Innovative ideas for Hiring and Retention in Call Centers
Thursday January 25, 2007
Berta Banks, Banks & Dean - Nepean Sailing Club
Law and the Contact Centre
Dan Palayew, Ogilvy Renault
December 7, 2006 - Nepean Sailing Club
Develop a People Focused Culture and Build Positive Brand Recognition for your Contact Centre
Jeff Doran, President of Contact Centre Employer of Choice
November 16, 2006
2:30 p.m. - 4:30 p.m.
Nepean Sailing Club
Hiring Top Performers
Sabrina Jackson, President, Sabrina Jackson Enterprises
April 12, 2006, 2:30 p.m. - 4:30 p.m. - Nepean Sailing Club
To Be or Not to Be There? Answering the Contact Centre Attendance Question
Feb 16, 2006, Gina Szabo, Contact Centre Specialist & President, SMI Inc
Flex Your Call Centre Muscle
Paula Hacking, Industry Director, Call Centre Programming, Seneca College
November 25, 2005, 2:30 p.m. - 4:15 p.m. - Nepean Sailing Club
Integrated Workforce Planning for Back Office and Call Centre
Susan Long, Manager, Operations Support, Accenture Business Services for Utilities
September 15, 2005
Affordable Real-Time & Historical Reporting Solutions For SME Contact Centers
Mark Thompson, Product Manager,Smart Telecom
October 20, 2005
Working Together to Improve the Contact Centre Industry
Elizabeth Thorn, Executive Director and CEO, Contact Centre Canada
Dec 8, 2005, 2:30 to 4:15 p.m. - La Cité Collégiale, 801 Aviation Parkway, Room E-1110
Tours
Site Tour: CHASE CANADA CARD SERVICES
November 17, 2011: Ottawa, ON
Davis + Henderson, Contact Centre Site Tour
March 10, 2011 - Ottawa, ON
Site Tour: Sun Media
May 20, 2010
(Limited to the first 25 people who Register!)
Bank of America: Contact Centre Site Tour
October 23, 2008 - Ottawa, ON
On Line Support: Open House & Tour
October 15, 2008 - Pembroke
Dell Canada's Contact Centre
Site Tour
Thursday January 24, 2008
Site Tour
May 10, 2007 - Mark you Calendar! More info to follow.
Sitel Tour & Presentation
Thursday October 19, 2006
Sitel, 200-415 Legget Dr.
EDS Canada's Canada Savings Bond Contact Centre
January 19, 2006, 2:30 p.m. - 4:30 p.m.
Workshops
ICMI Workshops: Coaching and Essential Skills and Knowledge for Supervisor
Oct 20 & 21, 2010: Ottawa, ON
Out of Recession, Into Tech - The Decade Ahead
"You're Invited to Attend!"
Could you survive a 40% employee absence rate?
H1N1 Flu is a Reason to Act, Not Panic
A Star is ...Saved!! A 5-Point Plan for Keeping Your Best People
April 23, 2009 - Ottawa, ON
ORCCA - First Contact Centre Awards of Excellence Workshop
Don Cormier, Senior Consultant with AtFocus
February 26, 2009
TELUS: Green Contact Centre Solutions Seminar
November 20, 2008 - Ottawa, ON
Delivering Excellent Service: Envisioning a Culture for Quality
Thursday February 7, 2008
Larry White, Second Nature Learning Services Inc.
Workforce Management without the Technology-A Practitioners Guide to Understanding the fundamentals of Forecasting, Staffing and Scheduling Call Centres!
Mike Webster, Canadian Call Centre Advisory Group
April 26, 2007
Half-Day Workshop: Creative and Effective Team Building
Thursday February 22, 2007
Dana Lennox, Coordinator and Professor, Police & Public Safety Institute, Algonquin College
ORCCA Workshop: How to achieve operational efficiency & cost savings without compromising on customer service
February 7, 2008
Workshop: Developing Supervisors that Lead
Gina Szabo, Contact Centre Specialist, SMI Inc.
March 23, 2006, 8:30 p.m. – 4:30 p.m.