Events
Event Archives
View past event information including celebrations, meetings, tours and workshops.
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Celebrations
2007 ORRCA Career Excellence Awards Gala- Photo's online!
Wednesday May 23, 2007, 5:30 p.m.
La Contessa Banquet Hall, 156 Cleopatra Drive, Ottawa (off Hunt Club at Merivale Road)
2006 ORCCA Career Excellence Awards Gala
Wednesday May 17, 2006, 5:30 p.m.
La Contessa Banquet Hall, 156 Cleopatra Drive, Ottawa (off Hunt Club at Merivale Road)
2005 ORCCA Career Excellence Awards
Thursday December 2, 2004
Restaurant International, Algonquin College, 5:30 p.m.
2004 ORCCA Contact Centre Excellence Awards
Thursday December 4, 2003, 5:30 p.m.
Restaurant International, Algonquin College
Meetings
How to Install a Coaching Culture that’s High Performing and Customer Centric
Thurs April 24, 2008 - Nepean Sailing Club
Afshan Bye, SwitchGear Consulting
Work Force Management & Support, ING Direct Canada
Thursday March 27, 2008 - Nepean Sailing Club
Ross Baldwin, ING Direct
Need More Time? More Space? More Life? HEAR FROM THE EXPERT
Thursday November 22, 2007 - Nepean Sailing Club
Ann Max, President, Organized to the Max
Employment Law Part II
ORCCA Thursday, October 18, 2007 - Nepean Sailing Club
Russell Zinn, Senior Partner, Ogilvy Renault LLP
Help Wanted: Generations X, Y & Google
Tuesday September 18, 2007 - Nepean Sailing Club
Mathiew Beaudoin, SPB
How to Achieve Operational Efficiency without Compromising on Quality
Thursday March 22, 2007
Terry Woods, AOM-NA & Mike Ebert, EDS - Nepean Sailing Club
Challenges with generation X and Y Employees
Friday April 27, 2007
Pierre Gauthier, President la Societe
Stop the Revolving Door – Innovative ideas for Hiring and Retention in Call Centers
Thursday January 25, 2007
Berta Banks, Banks & Dean - Nepean Sailing Club
Law and the Contact Centre
Dan Palayew, Ogilvy Renault
December 7, 2006 - Nepean Sailing Club
Develop a People Focused Culture and Build Positive Brand Recognition for your Contact Centre
Jeff Doran, President of Contact Centre Employer of Choice
November 16, 2006
2:30 p.m. - 4:30 p.m.
Nepean Sailing Club
Hiring Top Performers
Sabrina Jackson, President, Sabrina Jackson Enterprises
April 12, 2006, 2:30 p.m. - 4:30 p.m. - Nepean Sailing Club
To Be or Not to Be There? Answering the Contact Centre Attendance Question
Feb 16, 2006, Gina Szabo, Contact Centre Specialist & President, SMI Inc
Flex Your Call Centre Muscle
Paula Hacking, Industry Director, Call Centre Programming, Seneca College
November 25, 2005, 2:30 p.m. - 4:15 p.m. - Nepean Sailing Club
Integrated Workforce Planning for Back Office and Call Centre
Susan Long, Manager, Operations Support, Accenture Business Services for Utilities
September 15, 2005
Affordable Real-Time & Historical Reporting Solutions For SME Contact Centers
Mark Thompson, Product Manager,Smart Telecom
October 20, 2005
Working Together to Improve the Contact Centre Industry
Elizabeth Thorn, Executive Director and CEO, Contact Centre Canada
Dec 8, 2005, 2:30 to 4:15 p.m. - La Cité Collégiale, 801 Aviation Parkway, Room E-1110
Tours
Dell Canada's Contact Centre
Site Tour
Thursday January 24, 2008
Site Tour
May 10, 2007 - Mark you Calendar! More info to follow.
Sitel Tour & Presentation
Thursday October 19, 2006
Sitel, 200-415 Legget Dr.
EDS Canada's Canada Savings Bond Contact Centre
January 19, 2006, 2:30 p.m. - 4:30 p.m.
Workshops
Delivering Excellent Service: Envisioning a Culture for Quality
Thursday February 7, 2008
Larry White, Second Nature Learning Services Inc.
Workforce Management without the Technology-A Practitioners Guide to Understanding the fundamentals of Forecasting, Staffing and Scheduling Call Centres!
Mike Webster, Canadian Call Centre Advisory Group
April 26, 2007
Half-Day Workshop: Creative and Effective Team Building
Thursday February 22, 2007
Dana Lennox, Coordinator and Professor, Police & Public Safety Institute, Algonquin College
ORCCA Workshop: How to achieve operational efficiency & cost savings without compromising on customer service
February 7, 2008
Workshop: Developing Supervisors that Lead
Gina Szabo, Contact Centre Specialist, SMI Inc.
March 23, 2006, 8:30 p.m. – 4:30 p.m.